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Our mission is to provide our clients with a calm & relaxing environment. With all respect, we kindly request our guests to observe our Studio Policies.
When you schedule your appointment with us, you agree to these policies.
LATE ARRIVALS
Please be on time to get the most out of your treatments from us! It is best to arrive 5 minutes before your scheduled start time. If you arrive later than the scheduled start time, we still have to end your treatment at the initially scheduled end time. Please be on time!
PAYMENT POLICY
A valid credit card number is required at the time of booking. We accept cash, Visa, MasterCard, American Express, and Discover cards. This policy also applies to gift card and gift certificate holders. Total payments are due at the time of service. If you choose to use an alternate form of charge at the time of your appointment, you may do so.
MEDICAL CONDITIONS
Please advise us when booking any health conditions, allergies, injuries, recent surgeries, pregnancy, or special needs that may affect your services.
Some treatments are not recommended for guests who have certain conditions. For your safety, we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease
Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, or cosmetic treatments with laser or ultrasound, Must wait at least two weeks before any facial treatment can be performed.
Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completing the prescription before any facial treatment can be performed.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients updated on any changes, but we encourage all clients to inquire about pricing and available services when booking their appointment.
GIFT CERTIFICATE POLICY
Gift certificates may be purchased at our studio.
You can always purchase a gift certificate via our website, which you receive in an email form. Please remind your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our studio.
Unfortunately, we cannot process any returns or reimburse any payment transactions on gift certificates, even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash.
REFUNDS
Unfortunately, skincare products, treatments services, pre-paid packages, and gift cards/certificates are non-refundable.
Last updated: August 05, 2023
Thank you for shopping at Pro Skin Studios .
If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns. This Return and Refund Policy
has been created with the help of the [Return and Refund Policy
Generator](https://www.termsfeed.com/return-refund-policy-generator/).
The following terms are applicable for any products that You purchased with
Us.
Interpretation and Definitions
==============================
Interpretation
--------------
The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
-----------
For the purposes of this Return and Refund Policy:
* Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to Pro Skin Studios INC.
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.
* Service refers to the Website.
* Website refers to Pro Skin Studios , accessible from
* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Your Order Cancellation Rights
==============================
You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.
The deadline for cancelling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
* By email: proskinstudios@Outlook.com
* By phone number: 949.887.9829
We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
======================
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 14 days
* The Goods are in the original packaging
The following Goods cannot be returned:
* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.
Returning Goods
===============
You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:
28 Skygate
Aliso Viejo
CA 92656 USA
We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.
Gifts
=====
If the Goods were marked as a gift when purchased and then shipped directly to
you, You'll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.
Contact Us
----------
If you have any questions about our Returns and Refunds Policy, please contact
us:
* By email: proskinstudios@Outlook.com
* By phone number: 949.887.9829
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